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Sandler Training | El Segundo, CA
 

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BOOST Inside Sales & Customer Service

You're selling—whether you realize it or not.

Customer Care

Inside Sales, Patient Care, Customer Success

Carrie Lauby has extensive experience building and growing front-line customer supporting teams. Whether you have inbound or outbound calls, patients that visit in-person or all online visitors, Carrie has established methods and processes that can grow and scale your business. She has the understanding and initiative that is relatable for individuals in customer service roles.

Do you have to deal with prospects or customers who are confused, frustrated, or upset?

Are you expected to defuse emotionally charged encounters?


Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?

If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.

If you’re not monetizing your customer service as an inbound sales force, you’re missing out on critical revenue.

Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization. 

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Don't kid yourself—customer service matters

Customer Service The Sandler Way

Your customer service plan is only as strong as its weakest link. 

Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists. 

Outbound or Inbound

Call Center Success The Sandler Way

Even in this age of "do not call" lists and voicemail jail, more and more companies are setting up call centers to close more business. Call Center Success The Sandler Way, by Sandler Trainer Tom Niesen, will help you empower your team and reach your business goals by presenting practical tools and insights to take the guesswork out of operating a call center. Learn how a successful call center can turn your current "shoppers" into buying "customers".

Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.